Service rating : All good, but please see comment below.
Product : I took the car for 1 extra day, and was charged R680. That seems a bit steep, since it was only R250 pd or thereabouts, for the previous 5 days.

Service with Drive SA has always been excellent, on collecting the vehicle though it took quite some time as there seemed to be a problem as to the details of the hire and they had to phone you to clarify otherwise all went well.

Service rating : Response was timely and courteous.
Product : Vehicle was good. We had trouble with the fridge but Kea sent a technician out to change it very promptly. We were disappointed to find that the vehicle had been supplied to us with 50-60 liters short of a full tank (the guage showed full, but it only records the 2nd tank). We needed to refuel much earlier than expected. Our calculations showed that we got twice the mileage once we refueled, which is why we concluded that vehicle was substantially short of fuel on delivery to us.

Service rating : Overall good
Product : Apparently, the extension confirmation were not forwarded to Budget car hire, as a result they kept on phoning me to find out when i am returning their car.

Service rating : Booking online was easy and quick.
Product : Budget rental Staff at Cape Town Airport were courteous and professional . Excellent experience.

Service rating : Easy and professional
Product : Battery of vehicle went flat on first day of rental delaying our journey by 2hours.